Email ClimbIQ support
Before you email
Include your app version, phone model, OS version, approximate problem time, and the steps that led to the issue. Never send your password, a one-time code, or a full receipt token.
Logging while offline
Sessions and boulders save locally first and sync on reconnection to the same account. Do not clear app storage during a sync incident: unsynced logs may exist only there.
Sign-in help
Use the same email, Google, or Apple method used at account creation. Support never asks for a password.
Privacy and analytics
You can disable analytics in Settings. Read the privacy policy or learn how to delete your account:
What to expect
ClimbIQ is an early product. Estimates depend on logged data, and gym grades vary. It is not a medical or safety service.